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FAQs
VisionWorld Customer Center:
Dear: Yes. Our glasses orders exceed $89 and we offer free shipping to the United States/Canada/United Kingdom/France/Germany/Netherlands/Spain/Australia/New Zealand/Switzerland/Sweden/Italy/Mexico/Portugal.
Yes dear. You can combine your orders into one shipment if the number of glasses in your orders does not exceed 3, and if you did not use the coupons and promotional schemes in your orders. We can subsidize a portion of your shipping costs. Just send us an email with your order number before checking the status of your package
Dear attention
It is important to know that customs duty is a tax levied by a country's customs authorities on imported goods (and sometimes on exported goods in order to increase the country's revenue and/or to protect the domestic economy from more efficient or competing products from abroad. Currently, in some countries or regions, may be necessary to pay customs duty. If you are informed that you need to pay duty fees, please contact us first to ensure that we provide you with a better solution.Note:
We will not reimburse customers for customs duties paid without confirmation from VisionWorld.
Regarding the timeliness of order delivery and transportation, we need to understand that transportation may sometimes be affected by weather, traffic, aviation, and maritime customs and temporary policy regulations, and there may be issues such as transportation and delivery delays, which is a normal phenomenon. In most cases, dear, please rest assured
Pupillary distance is the distance between the centers of the pupils of the human eye (PD) and is the distance between the center of one pupil and the of the other pupil (in millimeters). Custom made glasses require a PD because it determines the exact optical center of the lens, the data point through which you view the.
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Measure the pupillary distance (PD) guidance
The total length of the PD measuring scale is 120mm, with the 60mm mark as the center point. When measuring place the center point at the very center of your nose bridge. The distance from the center point of your right eye's pupil to the center point of your nose bridge is the value for your right eye, and the distance from the center point of your left eye's pupil to the center point of your nose bridge is the PD value for your left eye The average of three consecutive measurements is the accurate PD value. Find and select the PD value you measured in the prescription form. It is best to use a mirror for reference when measuring Or you can ask your spouse or friend for help. An even simpler method: 1. Find a ruler marked in millimeters, or if you can convert millimeters inches, find the middle point of the ruler yourself, measure three times, and take the average of the three measurements. 2. Download the PD measuring scale above, print it a proportional scale, trim it a bit, and it can be used as long as the total scale is consistent. 3. Go to your local optician, use their PD instrument, and fill in the PD value you measured into our prescription form.
