Refund and Returns Policy
Formal: The after-sales service terms and conditions for our glasses sales
1、How do I return or exchange an item?
You can return, exchange, or request a refund for products that do not meet your expectations within 30 days of receiving them. Here’s what you need to know:
Eligibility: Each order is eligible for one return or exchange within 30 days.
Non-quality issues: We cannot accept returns or exchanges for non-quality issues after the 30-day window.
Return options: You can exchange, get a credit, or receive a full refund for the returned product.
2、How should I handle my refund?
Your refund will be processed according to the following terms:
Refund time: We will process your refund within 7 days after receiving the return.
Shipping fee: If there is an original shipping fee, it will not be refunded.
Refund method: The refund will be issued using the original payment method (credit card, PayPal, etc.). Please allow 3-9 working days for funds to appear in your account.
3、What if my order is incorrect?
If you make a mistake, such as choosing the wrong prescription or delivery address:
We are unable to provide prepaid shipping labels for your return,
You need to return the package at your own expense.
4、What is the warranty policy for Vision World?
Vision World offers a 365 day warranty, calculated from the date you receive your glasses package. The warranty covers defects in materials and workmanship, for example. But it does not cover damage caused by accidents, negligence, or improper care.
5、What if Vision World causes an error in my order?
If we make a mistake, such as sending the wrong prescription or wrong item, we will:
Provide prepaid shipping labels to return incorrect items.
Provide a replacement or full refund to your original payment method or as Vision World store points.
6、How to ensure the smooth processing of my order return?
To ensure that your order returns are handled correctly:
We are only responsible for returning Vision World products, and we do not assume any responsibility for items not purchased from Vision World.
After shipment, please contact customer service and provide your tracking number so that we can process your return promptly
7、How will my refund be processed?
Refund method: The refund will be processed through your initial payment method (credit card, PayPal, etc.).
If you are no longer able to use the initial payment method, the refund will be issued in the form of Vision World store points or coupons.
Solution time: Due to possible transportation delays, refunds may take an additional 3-9 working days to process