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FAQs
VisionWorld Customer Center:
Dear: Yes. Our glasses orders exceed $89 and we offer free shipping to the United States/Canada/United Kingdom/France/Germany/Netherlands/Spain/Australia/New Zealand/Switzerland/Sweden/Italy/Mexico/Portugal.
Yes dear. You can combine your orders into one shipment if the number of glasses in your orders does not exceed 3, and if you did not use the coupons and promotional schemes in your orders. We can subsidize a portion of your shipping costs. Just send us an email with your order number before checking the status of your package
Dear attention
It is important to know that customs duty is a tax levied by a country's customs authorities on imported goods (and sometimes on exported goods in order to increase the country's revenue and/or to protect the domestic economy from more efficient or competing products from abroad. Currently, in some countries or regions, may be necessary to pay customs duty. If you are informed that you need to pay duty fees, please contact us first to ensure that we provide you with a better solution.Note:
We will not reimburse customers for customs duties paid without confirmation from VisionWorld.
Regarding the timeliness of order delivery and transportation, we need to understand that transportation may sometimes be affected by weather, traffic, aviation, and maritime customs and temporary policy regulations, and there may be issues such as transportation and delivery delays, which is a normal phenomenon. In most cases, dear, please rest assured
Pupillary distance is the distance between the centers of the pupils of the human eye (PD) and is the distance between the center of one pupil and the of the other pupil (in millimeters). Custom made glasses require a PD because it determines the exact optical center of the lens, the data point through which you view the.
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Measure the pupillary distance (PD) guidance
The total length of the PD measuring scale is 120mm, with the 60mm mark as the center point. When measuring place the center point at the very center of your nose bridge. The distance from the center point of your right eye's pupil to the center point of your nose bridge is the value for your right eye, and the distance from the center point of your left eye's pupil to the center point of your nose bridge is the PD value for your left eye The average of three consecutive measurements is the accurate PD value. Find and select the PD value you measured in the prescription form. It is best to use a mirror for reference when measuring Or you can ask your spouse or friend for help. An even simpler method:
1. Find a ruler marked in millimeters, or if you can convert millimeters inches, find the middle point of the ruler yourself, measure three times, and take the average of the three measurements. 2. Download the PD measuring scale above, print it a proportional scale, trim it a bit, and it can be used as long as the total scale is consistent. 3. Go to your local optician, use their PD instrument, and fill in the PD value you measured into our prescription form.
Why to contact us
At VisionWorld, we believe that seeing clearly is just the beginning. While our website is designed to make finding the perfect glasses seamless, we understand that some questions require a personal touch. That’s why our "Contact Us" page is more than just a formality—it’s your direct line to expert guidance, tailored solutions, and unparalleled customer service. Whether you’re finalizing your purchase or seeking advice, here’s why reaching out is the simplest way to enhance your experience.
1. Personalized Eyewear Consultations
Choosing the right frames and lenses can be overwhelming. Our style consultants and opticians are here to help you navigate endless options. Contact us for advice on:
· Frame Fit: Unsure about sizing, face shape compatibility, or material preferences? We’ll guide you toward styles that balance aesthetics and comfort.
· Lens Technology: Confused about blue light filtering, progressive lenses, or anti-glare coatings? We break down technical details into practical benefits.
· Prescription Accuracy: Have questions about PD (pupillary distance) measurements or prescription compatibility? We ensure your order meets optical precision standards.
2. Order Support and Tracking
Already placed an order? Our team provides end-to-order assistance:
· Order Modifications: Need to change frames, shipping address, or lens options? We streamline adjustments before production begins.
· Delivery Updates: Track your package in real-time or request status notifications via email/SMS.
· Returns and Exchanges: Our hassle-free 30-day return policy is backed by human support—not automated replies.
3. Technical and Product Expertise
Eyewear involves nuanced details. Our opticians answer questions like:
· “Will these frames suit my active lifestyle?”
· “How do I maintain photochromic lenses?”
· “Can I use vision insurance or HSA funds?”
We demystify product specs so you shop with confidence.
4. Multiple Channels for Convenience
Prefer phone, email, or live chat? We adapt to your communication style:
· Live Chat: Instant responses during business hours for quick queries.
· Email: Detailed support within 24 hours for complex requests (e.g., insurance verification).
· Phone: One-on-one conversations with eyewear experts for real-time problem-solving.
5. Feedback That Shapes Our Collection
Your input drives our product curation. Tell us:
· What styles you’d love to see next.
· How we can improve our website or services.
· About your experience with our team.
We listen intently—because your vision inspires our innovation.
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Why "Contact Us" is Your Most Important Click at VisionWorld
In the digital age, a "Contact Us" page is often an afterthought. For VisionWorld, it is the critical bridge between browsing and buying, between uncertainty and clarity. Reaching out to our team transforms a standard transaction into a personalized eyewear experience, ensuring your complete confidence in your purchase.
The journey to perfect vision is deeply personal. While our online gallery showcases hundreds of frames, nothing replaces expert advice. Our optical consultants provide tailored recommendations based on your unique style, prescription needs, and lifestyle. Whether you’re unsure about sizing, confused about blue light filtering coatings, or need guidance on using your vision insurance, a quick conversation delivers precise answers no algorithm can.
Furthermore, your order deserves white-glove service. Contact our support team for seamless order tracking, last-minute shipping address changes, or gentle assistance with our hassle-free return policy. We turn potential frustrations into effortless solutions.
Ultimately, the "Contact Us" button is your direct hotline to our community of experts. It signifies our unwavering commitment to your satisfaction beyond the shopping cart. It is how we listen, adapt, and ensure that you see the world perfectly. Don’t navigate your eyewear journey alone; contact us today for service that truly focuses on you.